OUR STORE POLICIES

Dry Goods:

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In store purchases: Dry goods can be returned within 10 days of purchase with a receipt. Must be unused and in original packaging. If the product is defective, we will replace the product or issue a credit for the purchase price of the product. Must have a receipt.

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Live Animals:

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All animals are quarantined and confirmed healthy before they are put up for sale.

Once a purchased animal leaves the premises, we have no way to predict how an animal is handled or cared or, and with the sensitive nature of many species, we cannot offer animal refunds or exchanges.

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General Tips and Guidelines

Animals are sensitive to heat and cold. NEVER leave in direct sunlight. Do not leave unattended in a car. Avoid opening transport packaging in cars as animals can get loose and often find their way into the dash and other extremely difficult places to access.

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Ensure caging at home is free from defects and is properly secured to avoid escapes. Make sure latches are latched. Use lid specific clips for screen lids, weights/books/heavy objects often do not suffice even when they appear to work.

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In cool weather, do not place animals directly onto full temp heat sources, warm the animal slowly to mitigate any potential for shock.

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Reptiles, like many animals such as birds, are known to potentially carry things like e. Coli and salmonella. Please use proper hygiene such as hand washing and/or hand sanitizer after handling any reptile.